The interim director of the embattled Manchester VA Medical Center told nearly 100 veterans he’s working to address allegations of substandard care at the facility but has acknowledged the culture can’t be changed overnight.
Alfred Montoya, who took over in Manchester a little more than a week ago, heard from veterans Wednesday about shoddy care, being misdiagnosed and frustration over inadequate mental health services.
“We got a lot of room for improvement. We have to open our ears a little bit,” he told The Associated Press after spending several hours with the veterans. “We have to listen to what our veterans are saying to make those improvements.”
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Posted by Arnaldo Rodgers on July 28, 2017, With 0 Reads, Filed under VA Hospitals. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry