Veteran suicide hotline now answers 9 of 10 calls in 8 seconds

Veteran

By Meaghan M. McDermott

A 10-year-old suicide hotline designed to assist veterans at their deepest moments of despair has taken heavy criticism recently following a trio of highly critical government reports that questioned answer times, staff preparedness and quality assurance.

Earlier this week Acting Director Susan Strickland, acting director of the Veterans Crisis Line, and Julianne Mullane, assistant deputy director of team operations for the Canandaigua, N.Y., veterans hotline, sat down to discuss the government reports and their agency’s efforts to improve operations.

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