Veterans looking for more VA improvement

VA

By Michael Gonzalez

The Veterans Administration is making changes to improve services, a VA official said, but her message was met with some skepticism at the monthly Mayor’s Veterans Committee meeting in Portage.

In 2014, scandal rocked the VA with a stream of reports of hospitals and other facilities allegedly neglecting veterans. That sparked major changes in the system and “My VA: Putting Veterans First,” the VA’s approach to focusing more on the needs of vets, efficient delivery of services and improving the work environment for VA staffers, said Lynette Taylor, the VA’s relationship manager for Indiana and Illinois.

We’re going to change some of the approaches we’ve been doing over time,” she told the two dozen veterans Wednesday in a meeting room at Woodland Park. “We’re going to work smarter, versus harder, to get you what you need.”

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