Suicide prevention hotline for veterans still falling short, more than a year after troubling report

Veterans

By Matthew Leonard

The Veterans Health Administration (VHA) which manages the nation’s suicide prevention hotline for veterans, has been unable to implement seven recommendations from its own inspector general designed to improve the crisis line’s performance, more than a year after a February 2016 investigation found significant problems with response times and quality assurance at the call center, headquartered in Canandaigua.

That 2016 report substantiated allegations that “some calls routed to backup crisis centers were answered by voicemail and callers did not always receive immediate assistance from VCL (Veterans Crisis Line) and /or backup staff.”

The recommendations included addressing gathering better data when callers were routed to backup centers, silent monitoring of responders and ensuring orientation and training goals for staff are being met.

Read the Full Article at www.democratandchronicle.com >>>>

Related Posts:



The views expressed herein are the views of the author exclusively and not necessarily the views of VNN, VNN authors, affiliates, advertisers, sponsors, partners, technicians or the Veterans Today Network and its assigns. Notices

Posted by on May 29, 2017, With 0 Reads, Filed under Government & Politics, Veteran Service Organizations (VSO's). You can follow any responses to this entry through the RSS 2.0. You can skip to the end and leave a response. Pinging is currently not allowed.

FaceBook Comments

You must be logged in to post a comment Login


TOP 50 READ ARTICLES THIS MONTH
From Veterans Today Network